Aviation regulator issues showcause notice to IndiGo CEO over large scale disruptions that caused passenger hardship
The IndiGo crisis has begun to ease with a noticeable reduction in flight cancellations and smoother operations at major airports. Improved staff availability and better crowd management have helped stabilise the situation after days of disruption.
After several days of widespread flight disruptions, the situation for IndiGo passengers has improved significantly. The airline, which had faced huge cancellations and delays due to staff shortages and operational strain, recorded far fewer cancellations today. Airports that witnessed long queues and overcrowded check in zones earlier in the week have reported more orderly movement of passengers.
Officials stated that IndiGo has increased the deployment of ground staff and rerouted resources to busy airports to manage peak hour pressure. Additional counters have been opened at several terminals to speed up check in and security procedures. These measures have helped reduce passenger wait times and prevent the large bottlenecks seen during the worst of the crisis.
Airports also reported better coordination between IndiGo teams, airport authorities and security agencies. Real time monitoring of passenger flow and staff allocation contributed to smoother handling. The airline has resumed more scheduled services as operational capacity rebounds.
Despite the improvement, some delays continue as IndiGo works through accumulated backlogs and adjusts its crew rosters. Aviation officials have emphasised the need for sustained operational discipline to avoid a repeat of the disruptions that affected thousands of travellers.
The airline is under close watch after receiving a showcause notice from the aviation regulator which demanded an explanation for the large scale inconvenience caused to passengers. IndiGo is expected to submit its detailed response and outline steps to ensure long term stability.
For now, the reduction in cancellations and smoother airport operations have offered relief to passengers who faced days of uncertainty and extended travel disruptions.
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