Amadeus software glitch causes nationwide airport check in chaos explained
A sudden outage in the Amadeus airline software system caused massive check in disruptions at airports across India. The breakdown stalled boarding processes for several airlines and led to long queues and flight delays until the system was restored.
A widespread technical failure in the Amadeus software system created significant disruption across Indian airports, halting check in operations for several airlines. Amadeus is one of the most widely used global airline management systems and supports key functions such as passenger check in, boarding pass generation, seat assignment and baggage handling. When the system stopped responding, airport operations were immediately affected.
Passengers reported being unable to check in either at counters or kiosks. Boarding passes could not be issued and baggage tags could not be printed. Long queues formed quickly, especially during peak travel hours. Several airports deployed additional staff to manage crowds and guide passengers while airlines shifted temporarily to manual check in where possible.
According to officials, the glitch originated from a technical malfunction in the central Amadeus servers. The disruption affected multiple carriers at once because many airlines rely on the same system to process passenger data. Although the outage did not compromise data security, it created operational paralysis since airlines could not access essential backend services.
Technicians restored the system after companies worked jointly with Amadeus support teams. Normal operations resumed gradually but residual delays continued for some time as airports worked through the backlog of passengers.
Aviation authorities have requested a detailed report on the cause of the failure and preventive steps to avoid future disruptions. The incident has highlighted how dependent modern aviation is on integrated software systems and how a single technical fault can impact airports nationwide.
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