Aviation regulator issues showcause notice to IndiGo CEO over large scale disruptions that caused passenger hardship
The aviation regulator has issued a showcause notice to the IndiGo CEO after large scale operational disruptions caused significant inconvenience to passengers across multiple airports. The airline has been asked to provide an explanation for the failures and to detail corrective steps.
India’s aviation regulator has taken serious note of widespread disruptions in IndiGo’s operations and has issued a showcause notice to the airline’s CEO. The disruptions affected thousands of passengers who faced long delays, cancellations and overcrowding at airports. The regulator said the scale of inconvenience indicated deeper lapses in IndiGo’s operational planning and manpower management.
According to the regulator, IndiGo did not adequately prepare for expected passenger traffic and failed to deploy sufficient staff at check in counters, boarding gates and other key points. The shortage led to long queues, missed flights and heightened frustration among travellers. The regulator observed that the airline’s communication with passengers was also inadequate, leaving many without timely updates or assistance.
The notice asks IndiGo to explain why action should not be taken under aviation rules for causing hardship and failing to maintain service standards. It also directs the airline to present a clear plan outlining steps to prevent such disruptions in the future. This includes manpower planning, contingency measures, staff allocation and improved passenger communication protocols.
IndiGo has been under scrutiny in recent months as the aviation sector faces rising demand and increasing pressure on infrastructure. The regulator emphasised that airlines must ensure adequate preparedness, especially during peak travel periods, to avoid large scale operational breakdowns.
Passenger groups and travel industry experts have welcomed the regulator’s move. They say such accountability is necessary to improve service quality and ensure that airlines prioritise operational stability.
The airline is expected to respond within the stipulated time, after which the regulator will decide whether further action is required.
About the Author
